Refund policy
Here's the corrected full policy, ready to paste into Shopify:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at dureid.achi@acimoda.com. Please note that returns will need to be sent to the following address: Ilfov, Comuna Chiajna, Strada Italia, Nr. 1-7, P3 BUCHAREST LOGISTIC PARK, CLADIREA 1, SUPRAFATA DE BIROURI DE 3MP DIN SPATIUL INCHIRIAT. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at dureid.achi@acimoda.com.
Damages and issues
Please inspect your order upon reception and contact us immediately at dureid.achi@acimoda.com if the item is defective, damaged, or if you receive the wrong item. As a consumer in the EU, you are entitled to a legal 2-year conformity guarantee on all goods purchased — if a product turns out to be faulty or not as described, you have the right to a repair, replacement, price reduction, or refund, as applicable, at no cost to you.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
If your order is shipped within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your goods, without giving any reason. To exercise this right, simply notify us by email at dureid.achi@acimoda.com before the 14-day period expires. We will reimburse all payments received from you, including standard delivery costs, within 14 calendar days of being informed of your decision to withdraw. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent them back, whichever is earlier. You must send back the goods within 14 days of informing us of your withdrawal. You will bear the direct cost of returning the goods.
Refunds
For returns made under our standard 14-day policy (outside the EU withdrawal right described above), we will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at dureid.achi@acimoda.com.
Please note: the exclusions above regarding sale items and the exceptions listed do not apply to your mandatory 14-day EU withdrawal right described above, except where permitted by law (e.g. custom-made items, hygiene-sealed goods once opened, or perishable goods).
In case of a dispute, you may also contact the National Authority for Consumer Protection (ANPC) at www.anpc.ro, or use the European Online Dispute Resolution (SOL) platform at https://ec.europa.eu/consumers/odr to resolve your complaint without going to court.